At Spinfin Casino we want gambling to remain what it should be: entertainment. It is never a way to make money or to solve financial problems. This page explains the tools available to you, how to recognise the warning signs of problem gambling and where to find independent, free and confidential help.
Spinfin is for adults only. You must be 18 or over, or the legal gambling age in your country if higher.
Our Commitment
- We provide tools that help you stay in control of your play.
- We take reasonable steps to prevent underage gambling, including age and identity verification.
- We train our support team to respond sensitively to players who ask for help.
- We provide information about independent support organisations on this page.
Tools to Help You Stay in Control
After you log in, you can manage your play from your profile settings or through our support team:
- Deposit limits: set a limit on how much you can deposit over a chosen period.
- Short break: pause your account for a period of time if you need a rest from gambling.
- Account closure: close your account permanently. Please note that a confirmed permanent closure usually cannot be reversed, so think carefully before choosing this option.
- Self-exclusion: if you want to exclude yourself from playing, contact our 24/7 live chat and ask for self-exclusion. We will act on your request as soon as we can.
If you ask us to apply or change a limit, we will help you through live chat. Requests to make a limit tighter are usually applied straight away, while requests to relax or remove a limit may be subject to a delay.
Tips for Safer Play
- Treat gambling as a paid form of entertainment, not as income.
- Only gamble with money you can afford to lose, and never with money needed for rent, bills, food or other essentials.
- Decide on a budget and a time limit before you start, and stick to them.
- Never chase losses. If you lose, do not try to win the money back.
- Do not gamble when you are upset, stressed, tired or under the influence of alcohol or drugs.
- Take regular breaks and balance gambling with other hobbies and time with family and friends.
- Do not borrow money to gamble.
- Keep track of the time and money you spend. Your account history shows your deposits and withdrawals.
Signs of Problem Gambling
Gambling may be becoming a problem if you:
- spend more money or time gambling than you planned, or can afford;
- feel the need to gamble with larger amounts to get the same excitement;
- chase losses or gamble to try to win back money;
- think about gambling constantly, or feel restless or irritable when you try to cut down;
- hide your gambling from family and friends, or lie about it;
- borrow money, sell belongings or neglect bills to fund gambling;
- gamble to escape problems or to relieve feelings of anxiety, guilt or depression;
- neglect work, study or relationships because of gambling.
If several of these sound familiar, please stop playing and consider talking to someone you trust or to one of the organisations below.
Where to Get Help
The following organisations offer free, independent and confidential support:
- GamCare (gamcare.org.uk): support, information and a National Gambling Helpline in the UK on 0808 8020 133, plus online chat.
- BeGambleAware (begambleaware.org): information, tools and support for people affected by gambling harm.
- Gamblers Anonymous UK (gamblersanonymous.org.uk): peer support groups and meetings for people with a gambling problem.
- Gambling Therapy (gamblingtherapy.org): free online support for people worldwide.
You may also wish to use blocking software such as BetBlocker or Gamban on your devices to restrict access to gambling websites and apps.
Protecting Minors
If you share a computer or mobile device with children, please keep your account details secure and do not save passwords where they can be used by others. Parental control and filtering software can help prevent minors from accessing gambling websites. We will close the account of anyone found to be under 18 and may withhold winnings where the law permits. If you believe a minor is using our services, please contact support immediately.
Contact Us
If you need help setting limits, taking a break or closing your account, or if you are worried about your own gambling or that of someone you know, contact our support team via the 24/7 live chat or by email through the Help Center.
For more information about how we operate, see our Terms & Conditions and About Us pages.
18+. Gambling can be addictive. Please play responsibly.